Course Outlines

Balance the demands of performing in today's workplace with the demands and opportunities of personal life, whilst creating success and satisfaction with both.

The workshop uses real life examples throughout giving delegates the opportunity to experience a broad range of approaches to competency, assessment and gap analysis.

A hands on and interactive credit risk workshop designed for financial institution, finance company, building society and bank staff who need to understand the first principles of credit risk and lending to small corporates, SME’s and Professional partnerships.

Learn how to manage a project using a tried and tested tools and approaches that maximise the likelihood of a successful outcome.

Whether in a formal session or an ad hoc opportunity coaching can, when done well, be a highly effective management and performance improvement tool.

Conducting reviews and managing constructing feedback sessions requires the skillful use of communication and emotional intelligence, this one-day programme sheds light of the approaches which work.

This programme aims to develop a greater understanding of the ways in which people prefer to communicate and to use this information to help turn our customer’s needs into wants.

An action packed one-day programme which provides delegates with both core and enhanced communication skills. These improved skills will assist in improving the effectiveness of communicating when interacting with people at all levels. To gain the maximum benefit from this programme delegates will need to complete the pre-course questionnaire prior to attending the programme.

This workshop will provide participants with a thorough introduction to skills and knowledge needed to design and deliver a range of different workplace presentations. This workshop is highly practical, allowing participants to identify their own delivery style and enhance and improve on it.

This programme is an excellent introduction to coaching which will benefit those who find themselves in a situation where they are a business coach for the first time.

This programme is intended for anyone who needs to get others to do things by using their personal power and influence rather than relying on position or role. It is particularly relevant for those involved in initiating and managing change.

A dynamic learning experience enabling sales leaders and coaches to motivate and support each of their team members to consistently lift sales performance.

This programme is designed for people who want to improve the quality of their working day by being able to manage their time more effectively, and ultimately reduce stress and achieve a better work/life balance.

Change is usually unavoidable but it need not be painful. Learn how to manage business change with less pain.

This programme is designed to build on the managers chairing responsibilities as head of a team and to utilise time at meetings to greater effect.

This interactive programme will provide you with a skill set to assist you in achieving your aims and objectives through influence and negotiation with others.

This module is a level 4 qualification which, as part of the overall Diploma in regulated financial planning qualification, it meets the FSA’s Retail Distribution Review (RDR) requirements and is awarded by Chartered Insurance Institute (CII) at a value of 20 diploma credits.

This is a 1 or 2 day intensive exam preparation workshop, covering revision of the syllabus areas along with exam technique and practice questions.

This is a 1 day intensive exam preparation workshop, covering revision of the syllabus areas listed below along with exam technique and practice questions.

• Income Tax, CGT, IHT and National Insurance
• Residence and Domicile
• VAT and Corporation Tax
• Tax and NI Calculations
• Personal Tax Advice Issues

An overview of the whole syllabus, covering the key parts of each learning outcome.

This module is designed to assist those who are, or may shortly be recruiting others. It will help them identify appropriate behaviours; attitudes, values, and beliefs that meet your company culture, and equip them with clear decision making parameters.

A dynamic high tempo learning experience enabling professional account managers to take their sales and relationship management skills to the next level, thus optimising results from their existing clients in challenging markets.

A dynamic high tempo learning experience enabling “experienced” professional sales people to take their sales and relationship management skills to an advanced level, thus optimising results from their clients in challenging markets.