Case Studies
Bristol-Myers Squibb Case Study
FREE
Bristol-Myers Squibb (BMS) is a leading manufacturer of pharmaceutical, consumer, and nutritional products.
PDF Document (.pdf)
Cigna Case Study
FREE
Headquartered in Philadelphia, CIGNA is one of the top health insurers in the United States. CIGNA covers more than 11 million people with its various medical plans, which include PPO, HMO, point-of-service (POS), indemnity, and consumer-directed products.
PDF Document (.pdf)
Texas Instruments Case Study
FREE
Texas Instruments designs and manufactures analogue, digital signal processing and DLP® chip technologies that help customers develop products that change peoples live.
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Safetell Case Study
FREE
Sales and Account Management Programme
Safetell Limited is a leading designer, manufacturer, installer, and maintenance provider of physical security products including bullet resistant and anti-attack security screens and bespoke security products.
PDF Document (.pdf)
Leadership Development Programme with Leading Retail Bank Case Study
FREE
The core aim of which was to improve the capability of the leadership population in order to most effectively deliver the service proposition and move forward to being the UK’s best bank.
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GP Partnering Distribution Consultancy Case Study
FREE
Sales management and leadership process and behaviourial assessment
The view was that in a more difficult economic climate there could be a loss of market share and performance.
There was a lack of process for sales and sales management and little to no coaching completed by the Sales Leadership Team.
The Business Director needed clear objective external input to support strategic direction.
PDF Document (.pdf)
GP Partnering Leading Provider of Childcare Case Study
FREE
Customer Experience and Sales Programme
Our client a leading provider of childcare was established to provide exciting, innovative care for children, in an environment that presented plentiful opportunities for play, interaction and development, simply to give them the best possible start in life.
PDF Document (.pdf)
Chemical Manufacturer Case Study
FREE
A global chemical company applying biotechnology, materials science, and synthetic fibers technologies to markets for products in agriculture and nutrition, coating, electronics, and performance materials.
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Specialty Automotive Manufacturer Case Study
FREE
A manufacturing company that produces truck bodies, vans, and specialty limousines is a privately-held diversified manufacturing company with operating subsidiaries engaged in the production of commercial van bodies, step-vans, funeral coaches, limousines, mid-sized buses, pick-up truck bed enclosures and tonneau covers, precision machined components and expandable foam plastics.
PDF Document (.pdf)
Complaint Handling Development Programme
FREE
We were approached by a leading global bank to create a bespoke programme that aimed to help the bank become ‘a centre of excellence in complaint handling’ whilst at the same time helped to demonstrate their ongoing commitment to ‘Treating Customers Fairly’.
PDF Document (.pdf)
