General Physics

Creating the Successful Learning Enterprise

FREE

The changing economic environment has forced many companies to take a much closer look at their organisational learning structure. It’s clear that our time is one of information and learning— the common thread of modern business lies in the need to leverage and enhance the knowledge and skills of our workforce.

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Added: 05 Aug 11

Achieving Work/Life Balance Course Outline

FREE

Balance the demands of performing in today's workplace with the demands and opportunities of personal life, whilst creating success and satisfaction with both.

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Size: 1.85 MB
Added: 07 Sep 11

Managing Pressure and Developing Resilience Course Outline

FREE

Surviving ongoing change and pressure in the workplace is commonplace today. This workshop enables you to identify ways of developing your resilience to the negative effects of too much pressure and its subsequent effects.

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Size: 1.87 MB
Added: 08 Dec 11

Getting the most from Competency Frameworks Course Outline

FREE

The workshop uses real life examples throughout giving delegates the opportunity to experience a broad range of approaches to competency, assessment and gap analysis.

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Size: 1.87 MB
Added: 17 May 12

Current best practice in skills development for financial services personnel

FREE

Within the Financial Services world it is often muted that the focus on regulation and sales runs a little like two opposing rollercoasters – soaring and dipping depending on economic, political and consumer demand – both with a tendency to oppose the direction of the other.

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Added: 16 Aug 11

RDR and simplified advice

FREE

As the industry knows that by the end of 2012, unless you have completed a relevant RDR qualification, you will be unable to give advice as it stands in the current format.

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Size: 1.87 MB
Added: 28 Jul 11

Lone working and staying safe

FREE

Why consider the potential cost to staff and the organisation associated with aggression and violence?

Firstly, employers have a duty of care towards workers to ensure as far as reasonably practical the health and safety and wellbeing of all staff and others in your organisation. Secondly, the effects on staff who are subjected to verbal or physical aggression.

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Size: 1.88 MB
Added: 16 Aug 11

Bristol-Myers Squibb Case Study

FREE

Bristol-Myers Squibb (BMS) is a leading manufacturer of pharmaceutical, consumer, and nutritional products.

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Size: 256 KB
Added: 17 Aug 11

Cigna Case Study

FREE

Headquartered in Philadelphia, CIGNA is one of the top health insurers in the United States. CIGNA covers more than 11 million people with its various medical plans, which include PPO, HMO, point-of-service (POS), indemnity, and consumer-directed products.

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Size: 237 KB
Added: 17 Aug 11

Texas Instruments Case Study

FREE

Texas Instruments designs and manufactures analogue, digital signal processing and DLP® chip technologies that help customers develop products that change peoples live.

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Size: 450 KB
Added: 17 Aug 11

Safetell Case Study

FREE

Sales and Account Management Programme

Safetell Limited is a leading designer, manufacturer, installer, and maintenance provider of physical security products including bullet resistant and anti-attack security screens and bespoke security products.

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Size: 1.37 MB
Added: 26 Sep 11

Leadership Development Programme with Leading Retail Bank Case Study

FREE

The core aim of which was to improve the capability of the leadership population in order to most effectively deliver the service proposition and move forward to being the UK’s best bank.

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Size: 0.93 MB
Added: 19 Aug 11

GP Partnering Distribution Consultancy Case Study

FREE

Sales management and leadership process and behaviourial assessment

The view was that in a more difficult economic climate there could be a loss of market share and performance.

There was a lack of process for sales and sales management and little to no coaching completed by the Sales Leadership Team.

The Business Director needed clear objective external input to support strategic direction.

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Size: 0.77 MB
Added: 19 Aug 11

GP Partnering Leading Provider of Childcare Case Study

FREE

Customer Experience and Sales Programme

Our client a leading provider of childcare was established to provide exciting, innovative care for children, in an environment that presented plentiful opportunities for play, interaction and development, simply to give them the best possible start in life.

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Size: 1.92 MB
Added: 19 Aug 11

Current best practice in skills development for financial services

FREE

General Physics (UK) Ltd look at the importance of developing skills as part of personnel developmentt.

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Size: 140 KB
Added: 05 Sep 11

The case for webinars

FREE

General Physics (UK) Ltd provide details of why webinars could be an ideal way of supporting learners through the RDR exam requirements.

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Size: 160 KB
Added: 05 Sep 11

RDR and simplified advice

FREE

General Physics (UK) Ltd looks at the industry focus around RDR (Retail Distribution Review) and simplified advice.

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Size: 129 KB
Added: 05 Sep 11

GP Global Snapshot

FREE

An overview of GP's international capabilities.

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Size: 487 KB
Added: 05 Sep 11

Outsourcing Service Overview

FREE

A complete overview of GP's outsourcing services, including supporting infrastructure and strategic account management.

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Size: 330 KB
Added: 05 Sep 11

Transition Process

FREE

An overview of GP's outsourcing transition process.

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Size: 382 KB
Added: 05 Sep 11

Vendor Management Process

FREE

An overview of GP's outsourcing vendor management process.

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Size: 490 KB
Added: 05 Sep 11

Outsourcing Online Service Brochure

FREE

View our interactive brochure for all our outsourcing products and services.

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Size: 3.98 MB
Added: 05 Sep 11

Finance Online Service Brochure

FREE

View our interactive brochure for all our financial products and services.

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Size: 1.18 MB
Added: 05 Sep 11

Professional Development Online Service Brochure

FREE

View our interactive brochure for all our professional development products and services.

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Size: 0.97 MB
Added: 05 Sep 11

Online Service Catalogue

FREE

View our interactive brochure for all our divisions products and services.

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Size: 1.30 MB
Added: 06 Sep 11

Online Course Catalogue

FREE

View our interactive brochure for a versatile list of course offerings for dynamic training and consulting needs.

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Size: 0.53 MB
Added: 06 Sep 11

Outplacement Online Service Brochure

FREE

View our interactive brochure for all our outplacement products and services.

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Size: 0.97 MB
Added: 10 Nov 11

Chemical Manufacturer Case Study

FREE

A global chemical company applying biotechnology, materials science, and synthetic fibers technologies to markets for products in agriculture and nutrition, coating, electronics, and performance materials.

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Size: 0.79 MB
Added: 03 Nov 11

Specialty Automotive Manufacturer Case Study

FREE

A manufacturing company that produces truck bodies, vans, and specialty limousines is a privately-held diversified manufacturing company with operating subsidiaries engaged in the production of commercial van bodies, step-vans, funeral coaches, limousines, mid-sized buses, pick-up truck bed enclosures and tonneau covers, precision machined components and expandable foam plastics.

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Size: 0.76 MB
Added: 03 Nov 11

FSA Regulated Complaint Handling

FREE

This is a two day workshop aimed at both front line and back office staff who undertake a complaint handling function within a FSA regulated environment. It can be tailored to face to face or telephone contact and will be built around your company specific procedures, whilst also reviewing the FSA underlying principles.
 

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Size: 370 KB
Added: 20 Jan 12

Credit Risk Fundamentals

FREE

A hands on and interactive credit risk workshop designed for financial institution, finance company, building society and bank staff who need to understand the first principles of credit risk and lending to small corporates, SME’s and Professional partnerships.

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Size: 1.87 MB
Added: 23 Jan 12

Complaint Handling Development Programme

FREE

We were approached by a leading global bank to create a bespoke programme that aimed to help the bank become ‘a centre of excellence in complaint handling’ whilst at the same time helped to demonstrate their ongoing commitment to ‘Treating Customers Fairly’.

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Size: 1.66 MB
Added: 25 Jan 12

Advanced Presentations Course Outline

FREE

This Workshop aims to build on essential presenting skills by exploring more advanced skills with a practical ‘hands on’ approach, and considering where these new skills may best fit in to the structure of a presentation.

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Size: 1.87 MB
Added: 05 Aug 11

An Introduction to Project Management Course Outline

FREE

Learn how to manage a project using a tried and tested tools and approaches that maximise the likelihood of a successful outcome.

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Size: 1.86 MB
Added: 05 Aug 11

Assertiveness and Self Esteem Course Outline

FREE

Identifying what stops us being assertive in certain situations and how this links to our level of self esteem. What we can do to become more confident and assertive in future.

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Size: 1.84 MB
Added: 05 Aug 11

Coaching Skills for Team Leaders Course Outline

FREE

Whether in a formal session or an ad hoc opportunity coaching can, when done well, be a highly effective management and performance improvement tool.

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Size: 1.86 MB
Added: 16 Aug 11

Communicating with Confidence Course Outline

FREE

By the end of this programme delegates will be able to recognise key communication traits, and be able to identify with their own preferences. More importantly they will also be able to adapt and flex their own style to suit others.

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Size: 1.86 MB
Added: 16 Aug 11

Conducting Performance Reviews and Appraisals Course Outline

FREE

Conducting reviews and managing constructing feedback sessions requires the skillful use of communication and emotional intelligence, this one-day programme sheds light of the approaches which work.

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Size: 1.85 MB
Added: 16 Aug 11

Developing and Managing Business and Account Relationships Course Outline

FREE

Support your innate people skills with a structured approach that gives focus and foundation to your business relationships.

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Size: 1.86 MB
Added: 05 Aug 11

Developing World Class Customer Relationships - Part 1 Course Outline

FREE

This programme aims to develop a greater understanding of the ways in which people prefer to communicate and to use this information to help turn our customer’s needs into wants.

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Size: 1.86 MB
Added: 16 Aug 11

Developing World Class Customer Relationships - Part 2 Course Outline

FREE

This programme is intended to build on the models and theories discussed in
Part 1 of the programme, and attendance on Part 1 is a prerequisite to
attending Part 2.

It is intended for highly experienced sales people who now wish to hone their sales skills to improve their efficiency and their relationships.

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Size: 1.86 MB
Added: 16 Aug 11

Effective Communication Course Outline

FREE

An action packed one-day programme which provides delegates with both core and enhanced communication skills. These improved skills will assist in improving the effectiveness of communicating when interacting with people at all levels. To gain the maximum benefit from this programme delegates will need to complete the pre-course questionnaire prior to attending the programme.

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Size: 1.84 MB
Added: 05 Aug 11

Effective Feedback Course Outline

FREE

This programme will provide delegates with some simple effective tools that will help them deliver constructive feedback in a motivational way.

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Size: 1.84 MB
Added: 05 Aug 11

Effective Presentations Course Outline

FREE

This workshop will provide participants with a thorough introduction to skills and knowledge needed to design and deliver a range of different workplace presentations. This workshop is highly practical, allowing participants to identify their own delivery style and enhance and improve on it.

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Size: 1.87 MB
Added: 05 Aug 11

Extraordinary Client-Centred Selling Course Outline

FREE

A dynamic learning experience enabling professional sales people to connect with their clients for maximum results in challenging markets.

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Size: 1.88 MB
Added: 05 Aug 11

High Performance Business Coaching Course Outline

FREE

This programme is an excellent introduction to coaching which will benefit those who find themselves in a situation where they are a business coach for the first time.

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Size: 1.86 MB
Added: 05 Aug 11

How to Build a Successful Business Case Course Outline

FREE

In a world where competition for budgets and commitments is fierce this course will give your business case proposals that winning edge.

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Size: 1.86 MB
Added: 05 Aug 11

Influencing Skills Course Outline

FREE

This programme is intended for anyone who needs to get others to do things by using their personal power and influence rather than relying on position or role. It is particularly relevant for those involved in initiating and managing change.

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Size: 1.84 MB
Added: 05 Aug 11

Key Leadership Skills Course Outline

FREE

Develop a better understanding of your own approach to leadership, the impact it has on others and how to become the leader others choose to follow.

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Size: 1.86 MB
Added: 05 Aug 11

Leading and Coaching Sales Teams to Success Course Outline

FREE

A dynamic learning experience enabling sales leaders and coaches to motivate and support each of their team members to consistently lift sales performance.

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Size: 1.88 MB
Added: 29 Jul 11

Lone Working and Staying Safe Course Outline

FREE

This workshop will provide you with the abilities to assess and manage personal safety risks and identify safe working practices when lone working in the community and other organistions.

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Size: 1.86 MB
Added: 16 Aug 11

Making Time - A Change of Outlook Course Outline

FREE

This programme is designed for people who want to improve the quality of their working day by being able to manage their time more effectively, and ultimately reduce stress and achieve a better work/life balance.

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Size: 1.86 MB
Added: 05 Aug 11

Managing Aggression on the Front Line Course Outline

FREE

If managing difficult situations with the public is part of your role and responsibility then this course is for you. It will enable you to assess key risks and ensure you and your colleagues are equipped to handle aggression using effective words, tone and body language.

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Size: 1.86 MB
Added: 05 Aug 11

Managing Change Course Outline

FREE

Change is usually unavoidable but it need not be painful. Learn how to manage business change with less pain.

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Size: 1.86 MB
Added: 05 Aug 11

Managing Conflict in the Workplace Course Outline

FREE

Interpersonal conflict can be responsible for many of the day to day problems at work. We will all encounter these difficult situations at some time in our working life.

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Size: 1.84 MB
Added: 05 Aug 11

Managing Effective Team Meetings Course Outline

FREE

This programme is designed to build on the managers chairing responsibilities as head of a team and to utilise time at meetings to greater effect.

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Size: 1.84 MB
Added: 05 Aug 11

Managing My Career - A Personal Development Plan Course Outline

FREE

Do you question what you are doing and where you’d like to be, dreaming of your ideal career? Are you facing the prospect of changing jobs from choice or not? If so, this workshop will be the solution to your dilemmas’. Full of personal insights and discoveries, delegates will leave with a clear vision of what they want and how to achieve it.

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Size: 1.87 MB
Added: 05 Aug 11

Negotiating and Influencing Skills Course Outline

FREE

This interactive programme will provide you with a skill set to assist you in achieving your aims and objectives through influence and negotiation with others.

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Size: 1.85 MB
Added: 16 Aug 11

Performing Under Pressure Course Outline

FREE

Improve your awareness of how work and life pressures can be harnessed to your advantage, and build resilience to keep pressures from becoming overwhelming and damaging to both yourself and your performance.

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Size: 1.86 MB
Added: 05 Aug 11

R01 - Financial Services, Regulation and Ethics Course Outline

FREE

This module is a level 4 qualification which, as part of the overall Diploma in regulated financial planning qualification, it meets the FSA’s Retail Distribution Review (RDR) requirements and is awarded by Chartered Insurance Institute (CII) at a value of 20 diploma credits.

This is a 1 or 2 day intensive exam preparation workshop, covering revision of the syllabus areas along with exam technique and practice questions.

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Size: 1.89 MB
Added: 16 Aug 11

R02 - Investment Principles and Risk Course Outline

FREE

This module is a level 4 qualification which, as part of the overall Diploma in regulated financial planning qualification, it meets the FSA's Retail Distribution Review (RDR) requirements and is awarded by Chartered Insurance Institute (CII) at a value of 20 diploma credits.

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Size: 1.89 MB
Added: 16 Aug 11

R03 - Personal Taxation Course Outline

FREE

This is a 1 day intensive exam preparation workshop, covering revision of the syllabus areas listed below along with exam technique and practice questions.

  • Income Tax, CGT, IHT and National Insurance
  • Residence and Domicile
  • VAT and Corporation Tax
  • Tax and NI Calculations
  • Personal Tax Advice Issues

An overview of the whole syllabus, covering the key parts of each learning outcome.

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Size: 1.89 MB
Added: 18 Aug 11

R06 - Financial Planning Practice Course Outline

FREE

This module is a level 4 qualification which, as part of the overall Diploma in regulated financial planning qualification, it meets the FSA’s Retail Distribution Review (RDR) requirements and is awarded by Chartered Insurance Institute (CII) at a value of 30 diploma credits.

This is a 1 day intensive exam preparation workshop, covering revision of the syllabus areas along with exam technique and practice questions.

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Size: 1.89 MB
Added: 16 Aug 11

Recruiting and Interviewing Skills Course Outline

FREE

This module is designed to assist those who are, or may shortly be recruiting others. It will help them identify appropriate behaviours; attitudes, values, and beliefs that meet your company culture, and equip them with clear decision making parameters.

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Size: 1.85 MB
Added: 05 Aug 11

Stress Risk Assessment for Managers Course Outline

FREE

If you have responsibility for staff whether as a line/senior manager, HR or Health and Safety Specialist then this is the workshop for you. The requirement to meet risk assessment legislation in relation to Stress is clear. All organisations can be assessed by the Health and Safety Executive against the Health and Safety Stress Management Standards.

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Size: 1.87 MB
Added: 05 Aug 11

Successful Account Management in Practice Course Outline

FREE

A dynamic high tempo learning experience enabling professional account managers to take their sales and relationship management skills to the next level, thus optimising results from their existing clients in challenging markets.

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Size: 1.88 MB
Added: 29 Jul 11

Using Counselling Skills in the Workplace Course Outline

FREE

Whether you are managing a meeting or having a difficult or sensitive conversation at work – you can benefit from using counselling skills. Enhancing your ability to listen effectively and ‘tune in’ to others.

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Size: 1.87 MB
Added: 16 Aug 11

Advanced Extraordinary Client-Centred Selling Course Outline

FREE

A dynamic high tempo learning experience enabling “experienced” professional sales people to take their sales and relationship management skills to an advanced level, thus optimising results from their clients in challenging markets.

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Size: 1.87 MB
Added: 11 Jul 11

GP Custom Sales Solutions

FREE

Product and skills training is an essential part of increasing performance. But if you really want to transform your salespeople into highly effective brand advocates, you need a holistic approach that augments their skills with visionary strategies, tight methodologies, compelling incentives and powerful support materials.

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Size: 343 KB
Added: 11 Jul 11

Sales in the New Economy

FREE

The global economy has veered in a new direction and with it comes equally seismic changes in consumer spending habits. We read about it every day in the news. We live it each time we consider making a purchase. And, for those of us responsible for a sales channel, we ponder what it means every time we come to work.

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Size: 1.04 MB
Added: 11 Jul 11