Outsourcing

Vendor Management

We all know that no one training organisation can fullfill every companies complete learning and development requirements. This is why we continually build new and exciting partnerships with providers across the globe, we feel should at least try to service every one of our customers’ needs

Last year we worked with over 500 ‘current’ partners and by current we mean weve worked with them in the last 12 months. We have another 900+ partners who we have agreements with that  provide our customers with the skills they need to exceed their organisations learning and development needs GP can offer you both vendor and associate management services; we resource trainers or consultants with appropriate experience to meet the needs of your L&D programmes. We can manage the relationship on your behalf, guarantee quality, train the trainers where required, negotiate the best discounts and consolidate invoicing.

The benefits:

  • Competitive pricing
  • A single invoice for multiple services
  • Multiple currency invoicing if needed
  • negotiated  savings passed to you
  • Effortless supplier engagement
  • Our suppliers are all established and have been through a formalised selection process
  • Standardised terms and conditions
  • Centralisation for all ‘cold calls’ from external suppliers

We can audit your training spend and recommend ways to reduce the size of your supplier list and reduce the cost of your learning, whilst still maintaining quality. Using our extensive knowledge of the training industry, together with your predicted training spend, we will demonstrate how careful supplier selection will reduce cost and maintain quality.

General Physics (UK) Ltd has purchased over £100m of learning services from over 1,000 learning and consulting partners: from large national training companies to independent associates. Our vendor management personnel are constantly negotiating with training suppliers across all subject areas to get the best quality at the best prices.

The benefits

  • The joint buying power of all our clients combined, resulting in optimal discounts which we pass on to you, our clients
  • One place to come for all your learning and development needs
  • Reduced invoicing costs
  • An increased consistency of service from all your suppliers
  • Variable cost training resource that you can use as an when you need
  • The efficiency of an end-to-end system without integration costs
  • The benefits of accurate and up-to-date training activity information in your central systems

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  • Vendor Identification and Selection

    Vendors are identified and selected by our professional team on the basis of Vendor’s technical knowledge and competence, trainers, infrastructure, quality performance and customer feedback. Some of the questions we consider at this stage are:

    • Does the vendor have an established track record in line with your business requirements?
    • What projects has the vendor accomplished inline with your organisations needs and has it been successful?
    • How many years has the vendor been in business and who are some of its major clients? Are these clients long standing?
    • Does the service/product offered by the vendor provide users with a testing mechanism so that retention of the training material can be evaluated?
    • Can the vendor offer comprehensive and/or customizable reporting and analysis capabilities so that users can generate detailed information and data?
    • Can the training vendor deliver the final product or service in time to meet your deadline?
    • Can the vendor supply and allow us to engage with references?
       
  • Benchmarking

    All requests from customers differ in the nature of the need they have at the time. GP offers a benchmarking service that researches and identifies potential suppliers. We start the vendor selection process by asking the customer a set of questions that define the need to a level where we can go to market. We check our current supplier base and where required go to market for a better selection. We then, where required and time allows send a Request For Proposal (RFP). We act on the customers behalf, field any clarifying questions and then score the RFP’s presenting the customer with up to three selections to chose from.

  • Evaluation

    We use an evaluation system, the vendor is scored on the following:

    • Service delivery
    • Delegate feedback
    • The vendor and your working relationship
    • The vendor and GP’s working relationship

    You, the client will then make the final selection based on these presentations.

  • Payment and Invoicing using your Systems or GP’s

    GP routinely aggregates training courses, content, instructors and consultants, and a variety of miscellaneous training products and services, including books and other training-related materials. When we can, we leverage our buys across multiple customers around the globe, which in many cases results in measurable cost savings. This is just one of the ways you lower costs and improve quality by outsourcing the overall management of your programs to GP.

  • Contracting

    We can manage the relationships on your behalf, ensure quality, negotiate the best discounts, and integrate with the main providers to ensure your catalogue is regularly updated with the latest course and schedule information.

  • Quality Control

    Managing your vendors and suppliers doesn't stop after the outsourcing contract is signed, with a service level agreement and all assurance, credit and reference requirements met. We continually measure and monitor vendor’s and our performance in order to ensure continued success. Annually we review and feedback a full report of results to you the client, the vendor and our internal teams here at GP.